View Full Version : Can you help?
suchaminx
10-18-2006, 12:51 PM
~smiles~
Ok, let me see if I can explain this so that you can understand and see if anyone can help
I use Internet Explorer and XP and just in the last week or so, if I close an IE window down I get an message - saying Unexpected problem, have to close, and do I want to submit error report.
Then any IE windows I have open, all close :(
I have Avast antivirus and run Ad-Adware too and they aren't coming up with anything
I also clear cookies and file each time I log out
Any ideas as to what else I could try?
Thanks and any ideas would be really appreciated
~hugs~ minx x
Havensov
10-18-2006, 01:06 PM
Sounds to me like an plug in is freezing up and causing an error. Does it happen on every page or just ones with allot of graphics or flash running?
suchaminx
10-18-2006, 01:07 PM
no pattern to when it happens just if I shut one window they all disappear after the message comes up
mkemse
10-18-2006, 01:16 PM
Not sure, could be a corrupt operating system
Havensov
10-18-2006, 01:37 PM
May sound wierd but try updating or reinstaling your flashplayer. That has been the culprit of that kind of error, but it may not be here. It can't hurt.
sounds like a plugin....
I would check for updates for all plugins, or uninstall them... IE will alot of times install toolbars, that are not needed. Remove them if you don't use them.
V/R
ID
suchaminx
10-18-2006, 01:47 PM
Thanks guys ~smiles~
Ummm what you have suggested - I am not sure how to actually do it, can you give me an idiots guide :)
~hugs~ minx xx
Havensov
10-18-2006, 01:51 PM
Ignor this post!
Smiles. I agree with minx, a "non-techies" guide would be useful. I had the same problem recently and it's mostly fixed itself, but I'm not sure what the corrections you suggest mean.
Q xx
annie
10-18-2006, 02:15 PM
*Posts a sign... "will sub for computer instructions"
suchaminx
10-18-2006, 02:20 PM
~giggling~ thank you annie :)
annie
10-18-2006, 02:22 PM
anytime minx! :D
Dick the Slaver
10-18-2006, 04:39 PM
The report informs Microsoft of a problem with IE and XP. This is how Microsoft learns of any problems. You will eventually get an automatic update to fix the problem.
First thing I'd try is to upgrade IE minx.
Go to 'Help' up the top of your web page, click on 'About IE'
See what version you are running- if it's not version 7 SP2, go to this page & dl that. http://www.microsoft.com/windows/ie/downloads/default.mspx
The only way most of us fix our PCs is to try one thing at a time...
Keep us posted! :confused:
Tojo
Ozme52
10-18-2006, 09:40 PM
I could come over and... well not help... but I could come over!!
to remove any plugins you would need to go to
start>control panel>Add remove programs>
Once that window opens you would need to find the list of things you have downloaded and installed for IE. Remove them one at a time. After each removal see if it corrected the error you have.
The Yahoo or Google tool bar are examples of installed plugins. I don't have them installed, as it reduces system resources, and I don't use them.
Here are some pics to help you in your steps.
**CAUTION**
ANYTHING YOU UNINSTALL IS PERMINATELY REMOVED
Don't remove anything that you don't know what it is. There are programs in that list that make your computer function.
V/R
ID
To manage plugins in IE you would go to IE and on the menu bar at the top select Tools>Manage Add Ons.
In that menu, choose one add on at a time, disable it, and then repeat the action that gives you the error.
If it didn't fix the error. Go back and enable that.
V/R
ID
suchaminx
10-18-2006, 11:48 PM
~smiles~
You guys are all really great - I will give thesethings a try when I get back from work later.
Oz - as you for coming over.................could you bring a new PC with you just in case :)
Thanks again guys and I promise I will let you know what happens
~hugs~ minx x
suchaminx
10-20-2006, 06:38 AM
At the risk of repeating myself, just wanted to say thanks again guys ~hugs~
Tojo, I have updated my IE and it seems to be working :) ID I will keep the details you have sent me just in case it starts to happen again. Thank you for taking the time to help and pass on your knowledge, I appreciate it very much.
Thanks again everyone, ~hugs and smiles~ minx xx
To make your life a little easier is a pleasure indeed minxy. :)
Tojo