Can you help?

[suchaminx]

~smiles~

Ok, let me see if I can explain this so that you can understand and see if anyone can help

I use Internet Explorer and XP and just in the last week or so, if I close an IE window down I get an message - saying Unexpected problem, have to close, and do I want to submit error report.

Then any IE windows I have open, all close

I have Avast antivirus and run Ad-Adware too and they aren't coming up with anything

I also clear cookies and file each time I log out

Any ideas as to what else I could try?

Thanks and any ideas would be really appreciated

~hugs~ minx x

[Havensov]

Sounds to me like an plug in is freezing up and causing an error. Does it happen on every page or just ones with allot of graphics or flash running?

[suchaminx]

no pattern to when it happens just if I shut one window they all disappear after the message comes up

[mkemse]

Not sure, could be a corrupt operating system

[Havensov]

May sound wierd but try updating or reinstaling your flashplayer. That has been the culprit of that kind of error, but it may not be here. It can't hurt.

[_ID_]

sounds like a plugin....

I would check for updates for all plugins, or uninstall them... IE will alot of times install toolbars, that are not needed. Remove them if you don't use them.

V/R
ID

[suchaminx]

Thanks guys ~smiles~

Ummm what you have suggested - I am not sure how to actually do it, can you give me an idiots guide

~hugs~ minx xx

[Havensov]

Ignor this post!

[Qmoq]

Smiles. I agree with minx, a "non-techies" guide would be useful. I had the same problem recently and it's mostly fixed itself, but I'm not sure what the corrections you suggest mean.

Q xx

[annie]

*Posts a sign... "will sub for computer instructions"

[suchaminx]

~giggling~ thank you annie

[annie]

anytime minx!

[Dick the Slaver]

The report informs Microsoft of a problem with IE and XP. This is how Microsoft learns of any problems. You will eventually get an automatic update to fix the problem.

[Tojo]

First thing I'd try is to upgrade IE minx.

Go to 'Help' up the top of your web page, click on 'About IE'

See what version you are running- if it's not version 7 SP2, go to this page & dl that. http://www.microsoft.com/windows/ie/...s/default.mspx

The only way most of us fix our PCs is to try one thing at a time...

Keep us posted!

Tojo

[Ozme52]

I could come over and... well not help... but I could come over!!

[_ID_]

to remove any plugins you would need to go to

start>control panel>Add remove programs>

Once that window opens you would need to find the list of things you have downloaded and installed for IE. Remove them one at a time. After each removal see if it corrected the error you have.

The Yahoo or Google tool bar are examples of installed plugins. I don't have them installed, as it reduces system resources, and I don't use them.

Here are some pics to help you in your steps.

**CAUTION**
ANYTHING YOU UNINSTALL IS PERMINATELY REMOVED

Don't remove anything that you don't know what it is. There are programs in that list that make your computer function.

V/R
ID

[_ID_]

To manage plugins in IE you would go to IE and on the menu bar at the top select Tools>Manage Add Ons.

In that menu, choose one add on at a time, disable it, and then repeat the action that gives you the error.

If it didn't fix the error. Go back and enable that.

V/R
ID

[suchaminx]

~smiles~

You guys are all really great - I will give thesethings a try when I get back from work later.

Oz - as you for coming over.................could you bring a new PC with you just in case

Thanks again guys and I promise I will let you know what happens

~hugs~ minx x

[suchaminx]

At the risk of repeating myself, just wanted to say thanks again guys ~hugs~

Tojo, I have updated my IE and it seems to be working ID I will keep the details you have sent me just in case it starts to happen again. Thank you for taking the time to help and pass on your knowledge, I appreciate it very much.

Thanks again everyone, ~hugs and smiles~ minx xx

[Tojo]

To make your life a little easier is a pleasure indeed minxy.

Tojo