Thanks for replying.

I think it's quite understandable that somebody would email the webmaster and be unaware of your email address, if they simply do not read these forums. There's no obvious link between using the site to read (and write?) stories - which can be done without age-verification - and using the forums.

Perhaps if the message received when trying to log in (to write or comment upon reviews) explained the birthdate issue instead of saying reason 'none' and ban lifted 'never', the misunderstanding would have been avoided.

You seem annoyed at the author's attempt to rally support etc; obviously he was doing this before he received your email explanation, until which point he had every reason to believe he had been banned for some odd reason and was being ignored.