No one but the ones involved know the full story and even then there is the "what was meant when said/typed factor" and the "what the perception was of what was heard/read factor."
I am so happy to see that you understand this point Annie
Yes........this can be a very very bad thing, especially when both parties are listening/seeing/talking in the heat of the moment......
The fallout and consequences can be horrible.
.......i believe that i can say this with first hand knowledge, and i have paid a heave price, for misreading/misunderstanding what others are sending me in text. Without the visual and aural aids.......written words are sometimes misconstrued or misunderstood........and when read with emotion.......a total train wreck.........