Quote Originally Posted by Ruby
...What's my point? Whether politcally correct or not, Master Jack's Pet has brought up some valid questions and concerns:...
...and my point is that a rude letter begets a rude response.

I don't disagree that people may have concerns...but an effective letter of complaint should not be offensive, and should suggest or even hint at a possible course of action for resolution. If the writer's sole purpose is to offend, then they shouldn't expect a response.

Its sad how the anonymity of the internet somehow absolves people from manners.

And I'm sorry, there may be a language barrier, but I didn't understand your "F*ck you/Have a nice day" comment.