Hi kimmie- I don't think you're painting a terrible picture of yourself, for what it's worth. You sound human, like anyone else. Well, most anyone else. I have my suspicions about some. Take it as a learning experience, as you seem to be doing. I can relate to your experience, in that I find it extremely difficult to be submissive when I'm busy. I get grouchy, speak carelessly, and lose attentiveness. I don't know why; perhaps it's because I don't deal well with stress.

lozerette: Your essay suggestion is my favourite of the bunch. I must file that away, in case such a situation arises for me!