I have never been abused but I know a friend who was. I have a question: What do you say to someone who has been abused beside listening to them and saying "I'm sorry?" I am good at listening but I get stuck at words. I want to work in the ER as a nurse and I know I will get patients who have just been through it. I am not good at words and I don't just want to say "I'm sorry" or nothing at all when they are telling you what happened to them.